Our cleaning professionals are trained to be vigilant and report any noticeable damage. However, we can't guarantee detection of all issues. Neat Oasis is not responsible for unreported damages caused by guests. We recommend hosts conduct regular property inspections to ensure everything is in order.
We prioritize having your property ready before the next guest's arrival. Our team works efficiently within the window between check-out and check-in times. While we can't promise an exact arrival time, we guarantee your space will be spotless when your guests arrive.
We understand the stress of lock-out situations. If our cleaners encounter access problems, they'll make every effort to contact you immediately. We'll wait on-site for up to 30 minutes while you resolve the issue. To avoid delays, we recommend using smart locks or providing backup access methods.
For unusually dirty properties, including if your guests have trashed your property; we offer an extended deep cleaning service. Our team will assess the situation and communicate with you about the additional time and cost required. We're committed to ensuring your property is immaculate, regardless of its initial condition.
At Neat Oasis, we take guest satisfaction seriously. If a guest reports an issue with the cleaning, we'll promptly arrange for a cleaner to address the problem at no additional cost. Our goal is to ensure your guests have a positive experience. However, please note that while we strive to resolve all issues quickly, we cannot be held responsible for any reservation cancellations or associated costs resulting from cleaning concerns.
Our comprehensive vacation rental cleaning package is designed to save you time and ensure your property is guest-ready. It includes:
- Thorough cleaning of all living areas
- Sanitization of bathrooms and kitchen
- Bed linen change and making
- Restocking of basic amenities
- Trash removal and recycling
We tailor our services to meet the unique needs of short-term rentals, allowing you to focus on managing your property rather than coordinating cleaning details.
Absolutely! At Neat Oasis, we understand that short-term rental cleaning is distinct from regular housekeeping. Our cleaning professionals are specifically trained in turnover cleaning techniques. They're well-versed in the high standards required for vacation rentals and know exactly what it takes to prepare a property for the next guest's arrival.
We prioritize security and convenience when it comes to property access. Most of our clients use lockboxes or provide hidden key locations for our cleaners. When booking, please include detailed access instructions in the notes section. This information might include lockbox codes, key locations, or any special entry procedures. Rest assured, we treat this information with the utmost confidentiality to ensure your property's security.
Our comprehensive move in/move out cleaning service is designed to restore your property to its best condition. It includes:
- Deep cleaning of all rooms
- Thorough kitchen and bathroom sanitation
- Cleaning inside cabinets and appliances
- Window and baseboard cleaning
- Carpet cleaning (additional fee may apply)
The exact scope can be customized based on your needs and budget.
A professional move-in cleaning ensures you start fresh in your new space. Even if a property appears clean, previous occupants may not have maintained the level of cleanliness you prefer. Our move-in cleaning service provides peace of mind, creating a hygienic environment for you and your family from day one.
We follow a thorough process to provide accurate quotes for commercial spaces:
This approach ensures we understand your unique needs and provide a precise, competitive quote. To request a commercial cleaning quote, please contact us either by phone, via email, or through the form on our Contact Us page.
Our approach to staffing depends on the specific needs of each job:
- For larger projects or time-sensitive tasks, we may deploy teams of 3-4 cleaners.
- Regular services (daily, weekly, bi-weekly) typically involve one cleaner for up to 8 hours.
- Jobs exceeding 8 hours may require a team.
We tailor our staffing to ensure efficient, thorough cleaning while meeting your scheduling needs.
At Neat Oasis, we specialize in comprehensive pre-listing and pre-sale cleaning services designed to maximize your property's appeal. Our expert team understands that first impressions are crucial in real estate. We offer:
- Deep cleaning of all living spaces
- Detailed kitchen and bathroom sanitization
- Window and glass surface polishing
- Carpet and upholstery refreshing
- Decluttering assistance
- Odor elimination
Our services are tailored to highlight your property's best features, ensuring it stands out in professional photographs and during in-person viewings. We work closely with real estate agents and home stagers to create an environment that potential buyers can envision themselves living in, potentially increasing your property's market value and reducing time on the market.
Absolutely! We recognize that each property has unique cleaning needs, especially when preparing for sale. Neat Oasis offers fully customizable real estate cleaning packages to address your specific requirements:
- Targeted deep cleaning for high-traffic areas
- Exterior pressure washing for enhanced curb appeal
- Specialized treatments for hardwood floors or natural stone surfaces
- Eco-friendly cleaning options for environmentally conscious buyers
- Post-renovation cleanup to showcase recent improvements
Our flexible approach allows you to select additional detailing tasks that will make your property truly shine. We'll work with you, your real estate agent, or your home stager to create a cleaning plan that aligns with your marketing strategy and highlights your home's best features.
To discuss your unique needs and receive a tailored quote, please contact our real estate cleaning specialists. We're committed to helping you present your property in its absolute best light, potentially leading to faster sales and better offers.
Neat Oasis is your trusted partner in property cleaning. We specialize in reliable, high-quality cleaning services for short-term rentals, residential properties, and commercial spaces. Our mission is to free you from cleaning worries, allowing you to focus on what matters most – whether that's hosting guests or running your business.
Quality is at the core of our service. We achieve this through:
- Rigorous cleaner vetting and training
- Specialization in short-term rental and property cleaning
- Prompt response to any concerns or feedback
- Continuous improvement based on client input
Our extensive experience in managing thousands of cleanings has honed our expertise in delivering consistently excellent results.
By default, we use the supplies available at your property to prevent cross-contamination. However, we offer the option for cleaners to bring supplies if requested during booking. Please note that large equipment (vacuums, mops) and consumables (detergents, trash bags) should be provided by the property owner.
Your satisfaction is guaranteed. If you're not happy with any aspect of our service, please inform us within 24 hours of the cleaning. We'll promptly address the issue at no additional cost. Our goal is to ensure you're delighted with every Neat Oasis experience.
For our recurring services (daily, weekly, bi-weekly), we strive to assign the same cleaner for consistency. However, the cleaning industry experiences high turnover rates. We manage this by:
- Prioritizing consistent assignments when possible.
- Providing advance notice if a change in cleaner is necessary.
- Ensuring all our cleaners are trained to maintain our high standards.
We value the relationships our cleaners build with clients while recognizing that career paths may change. Rest assured, regardless of who cleans your space, our commitment to quality remains unwavering.
Yes, our cleaners can handle laundry if you have an on-site washer and dryer. To include this service:
- Select the laundry option during booking
- Ensure easy access to your laundry facilities
- Provide detergent and any special instructions
Important note: For health and safety reasons, we reserve the right to refuse laundry or linen changing services if there's any suspicion of pests or bugs in the home. This policy protects our cleaners and prevents potential spread to other properties. If such issues are observed, we'll inform you immediately and recommend professional pest control services.
To ensure availability, we recommend booking at least 48 hours in advance. However, for the best service and your preferred time slots, we encourage scheduling as far ahead as possible.
Need last-minute cleaning? Give us a call! While we can't guarantee availability for very short-notice bookings, we'll do our utmost to accommodate your request.
We're excited to work with you! Here's how to get started:
For immediate assistance or same-day bookings, please call us directly at 647.496.6060. We'll do our best to accommodate your request based on cleaner availability.
We understand that plans can change, but we also need to respect our team's time. To maintain fairness, we require 24 hours' notice for cancellations. If you cancel within this 24-hour window, a full fee will be charged. This policy helps us:
- Ensure our team members have sufficient work
- Compensate for travel time (often 30-60 minutes each way)
- Maintain efficient scheduling
We appreciate your understanding as we strive to balance client flexibility with our commitment to our hardworking staff.
No hidden fees or surprise charges in our service.
We work around your timetable for maximum convenience.
We maintain the utmost professionalism, while delivering a spotless clean.
